FAQ
Your Questions Answered
**Will this make my oily skin worse?**
No! This is a common misconception. Our lightweight, non-comedogenic formula actually helps balance sebum production. When oily skin is properly hydrated with the right oils (like moringa and cannabis oil), it signals your skin to produce less excess oil. Many customers with oily skin report their skin becoming more balanced and less shiny within 2-3 weeks.
**Can I use this if I have acne-prone skin?**
Yes. All our ingredients are non-comedogenic, meaning they won’t clog pores. Cannabis oil has natural anti-inflammatory properties that can actually help reduce acne-related inflammation and redness. However, if you have severe or cystic acne, we recommend patch testing first and consulting with a dermatologist.
We also recommend trying our Anti-Oily Face Cream, which was designed to prevent excess oil and has proven effective in these cases. We have samples of 5g to try it.
**Is this safe for sensitive skin and rosacea?**
Absolutely. Our formula is specifically designed with sensitive skin in mind. The anti-inflammatory properties of moringa and cannabis oil help calm conditions like rosacea, eczema, and general sensitivity. We use only certified organic ingredients with no harsh chemicals, synthetic fragrances, or common allergens. That said, everyone’s skin is unique, so we always recommend patch testing first.
We also recommend trying our Healing Heaven Face Cream, It was designed for very sensitive skin and does not contain essential oils for people with olfactory sensitivity. We have samples of 5g to try it.
**How do I patch test?**
Apply a small amount (1 drop) to the inside of your wrist or behind your ear. Wait 24 hours. If no irritation, redness, or itching occurs, it’s safe to use on your face.
**Will this clog my pores?**
No. We specifically selected non-comedogenic oils with molecular structures that allow them to penetrate skin without sitting on the surface or blocking pores. Moringa, camellia, and cannabis oils are all known for being lightweight and pore-friendly.
**Can I use this with other skincare products?**
Yes! Face oil works beautifully with other products. Apply after Day or Night creams. Balance Face Oil helps seal in all the good ingredients from your other products. In you want to use sunscreen wait at least 2 minutes for its absorption and then apply it.
**Does this have a strong smell?**
No. The scent is subtle and natural, derived from the organic botanicals and essential oils. It’s earthy and botanical—not overpowering or synthetic. The scent dissipates within minutes after application.
**Is the cannabis oil legal and safe?**
Yes, completely. Cannabis sativa seed oil (hemp seed oil) is legal worldwide and contains absolutely no THC or CBD. It’s derived purely from hemp seeds and valued for its exceptional skincare benefits—omega fatty acids and anti-inflammatory properties. It will not cause any psychoactive effects or show up on any drug tests.
**Can I use this during pregnancy or breastfeeding?**
Our ingredients are natural and generally considered safe. However, we always recommend consulting with your healthcare provider before introducing new skincare products during pregnancy or breastfeeding, especially products containing essential oils.
**How long does one bottle last?**
With typical use of 2-3 drops twice daily, one 30ml bottle lasts approximately 2-3 months. If you use it once daily, it can last 4-6 months. A little goes a long way with this concentrated formula!
**When will I see results?**
Most customers notice immediate hydration and softness. Within one week, you’ll see reduced dryness and improved texture. Significant improvements in skin balance, tone, and texture become visible within 2-4 weeks. For transformative, long-term results (reduced fine lines, even tone, resilient skin), consistent use for 8-12 weeks is recommended.
**Can men use this?**
Absolutely! Healthy skin is universal. This formula works beautifully for all genders and is particularly popular with men who have sensitive skin or experience irritation from shaving.
**Can I use this around my eyes?**
Yes, but with caution. The formula is gentle enough for the delicate eye area. Use just one drop for both eyes, gently patting (never pulling) along the orbital bone. Avoid getting it directly in your eyes. If contact occurs, rinse thoroughly with water.
**Will this interfere with my makeup?**
Not at all! In fact, many customers love using it as a makeup primer. Allow 3-5 minutes for full absorption before applying makeup. It creates a smooth, hydrated base that helps makeup apply evenly and last longer. For a dewy look, mix one drop with your foundation.
**What if I have a nut allergy?**
Our formula does not contain common nut allergens like almond, walnut, or peanut oils. However, if you have severe allergies, please review the complete ingredient list and consult with your doctor before use.
**Is this tested on animals?**
Never. We are 100% cruelty-free. No animal testing at any stage of production or ingredient sourcing. We believe beauty should never cause suffering.
**What does “small batch” mean?**
Unlike mass-produced skincare, we handcraft our face oil in limited quantities to ensure maximum freshness, potency, and quality control. Each batch is personally tested and approved. This means the ingredients retain their full therapeutic benefits and nothing sits in a warehouse losing effectiveness.
**Can I use this on my body?**
Yes! While formulated for the face, you can use it anywhere you need hydration—dry hands, cuticles, elbows, knees, or even hair ends. However, for full-body use, you might want a larger, more economical body oil product. We recommend trying Serene Body Oil, which is exquisite, even for massages.
**How should I store this product?**
Store in a cool, dry place away from direct sunlight. The dark glass bottle protects the oils from light degradation. No refrigeration needed. Properly stored, the product maintains potency for 12 months after opening.
**Why is it in a dark glass bottle?**
Natural oils degrade when exposed to light and air. Dark amber or violet glass blocks harmful light rays while allowing beneficial frequencies through, preserving the potency and therapeutic properties of the botanical oils.
**Is this organic certified?**
Yes, all our botanical ingredients are certified organic, grown without synthetic pesticides, herbicides, or GMOs. We source from ethical suppliers committed to environmental stewardship and sustainable farming practices.
**What if I don’t see results?**
Skin cell turnover takes time. We recommend consistent use for at least 4 weeks to see significant results. Most customers notice improvements within the first week, with transformative results by 8-12 weeks. If you have concerns or questions, please contact our customer care team—we’re here to help!
**Can I layer this with retinol or vitamin C?**
Yes. Apply water-based treatments (like vitamin C serum) first, allow to absorb, then apply the face oil. The oil helps seal in those active ingredients. If using retinol at night, apply it first, wait 5 minutes, then apply the face oil to reduce potential irritation.