Contact Us
We'd Love to Hear From You
Contact Us
Have a question about our handcrafted skincare, need help choosing the right product for your skin, or want to share your experience? We're here to help.
Reach Us Directly
No forms needed — contact us directly through any of these channels. We typically respond within 24 hours.
Visit Us
Our Location496 Collingwood Bainham Main Rd
Rockville 7073
New Zealand — Tasman
Email Us
Email AddressWe respond within 24 hours
Support, orders & feedback
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible. All fields marked with * are required.
Before You Reach Out
Find quick answers to our most commonly asked questions.
🚚 How long does shipping take?
We offer free NZ shipping on orders over $59. Standard delivery takes 2–5 business days within New Zealand. International shipping is also available. View shipping details →
↩️ What is your return policy?
We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, contact us and we'll make it right. Your happiness is our priority.
🌿 Are your products organic?
Yes! All Pachamama products are handcrafted with certified organic ingredients, sourced sustainably from Golden Bay, New Zealand. No synthetics, no parabens, no harmful chemicals.
🤝 Do you offer wholesale?
Yes, we work with select retailers and spas. For wholesale inquiries, please use the contact form above and select "Wholesale Inquiry" as the subject, or email us directly.
We're Here For You
Your skin deserves the very best from nature. Let us help you find your perfect routine.
Free NZ Shipping
Complimentary delivery on all orders over $59 within New Zealand.
30-Day Guarantee
Not satisfied? Full money-back guarantee within 30 days of purchase.
Handcrafted Natural
Made with certified organic ingredients in Golden Bay, New Zealand.
24hr Response
We respond to every message within 24 hours, Monday through Friday.
